Common Questions Regarding Propane Delivery during the Coronavirus Quarantine Efforts
ARE YOUR OFFICES OPEN?
Yes, our offices are open to the public with the following safety measures in place:
- We ask that you keep 6 ft. of distance between you and our employees and other customers.
- We encourage the use of masks in our offices.
- We ask that you do not enter our office if you are showing any COVID symptoms.
WHAT STEPS ARE BEING TAKEN TO STOP THE SPREAD?
We have implemented recommendations by the CDC, including but not limited to – having employees stay home if showing any COVID-19 symptoms, additional cleaning of shared equipment and spaces, making masks available to our staff, additional hand washing/sanitizing and practicing social distancing.
HOW CAN I PAY MY BILL OR REQUEST DELIVERIES?
Our customer service representatives are always available to help by phone as well as in person in our offices. Please call your local service center to speak with our staff. In addition to this, you can visit us on this website where you can make payments, schedule deliveries, or address any questions you may have in regards to your account on our Contact Us page.
WILL MY DELIVERY TAKE LONGER TO RECEIVE OR WILL THERE BE A PROPANE SHORTAGE DUE TO THIS?
We are making all deliveries within our regular delivery schedule. We believe our country has plenty of propane and see no supply issues as a result of the coronavirus.
Will I continue to receive deliveries?
We want to make sure our customers know that we will continue to make deliveries as normal. We provide an essential service to the public and will continue to deliver. Due to the essential nature of our business, there will be no interruption of service. Propane services have been classified as essential critical infrastructure which allows us to continue to stay open and service our customers.
“Your service tech went above and beyond what was expected and we really appreciate his efforts. I think the incredible thing is that he truly understood how important the job was to me, and was determined to do everything in his power to help make this happen.”
“I would like to express our appreciation for the efforts that the branch manager has provided to keep us as a happy customer. He has shown time and again how important we are as a Milton customer.”
“The personnel in the office have all been a pleasure to work with, and have always been available and willing to listen to, seriously consider and to do what is needed to answer my many questions and inquiries.”
“Very satisfied with service. Friendly delivery people.”
“Your team is simply amazing! Glad I chose Milton Propane. Answer my questions and are always there when I need a fill.”
“Greatly appreciate your good service and prompt attention to calls.”
“Excellent staff, knowledgeable, willing to help, always fill tank on a timely basis, thank you.”
“We are very pleased with your company. Customer personnel are always pleasant and helpful.”
“Whoever the lady is who answers the phone in your office is SUPER – always cheerful & helpful.”